FAQs

Here are some questions we get asked often, so we thought we would make it easier by providing answers to those questions to better assist you needs. If there is a question that is not provided, please contact us, and we can better assist you with your inquiry.

Q. How do I order an ice sculpture or ice blocks?
Q. I would like to order an ice sculpture but it’s not in your gallery?
Q. I am worried the ice sculpture will melt before my party finishes.
Q. How safe is the ice sculpture when on display?
Q. Do you charged for delivery and if so, how much?
Q. I would like to impress my alcohol loving guests, is there an ice sculpture you can recommend for my occasion?
Q. What is a Vodka luge or ice luge?
Q. What methods of payment do you accept?

Q. How do I order an ice sculpture or ice blocks?

Send us an email or contact us by phone and our sculptor will advise you on your chosen ice sculpture. It is better to place the order at least a month prior to your event although we will still accept orders a week before an event.

Q. I would like to order an ice sculpture but it’s not in your gallery?
We always try to please the customer that's why we accept any request for a customized ice sculpture to suit your event. You only need to provide us a photo or any clear image and a good description of the subject and then we will do the rest for you.

Q. I am worried that my ice sculpture will melt before the party finishes.
All the ice blocks we use for ice sculptures are made from clear filtered water and kept frozen for a week in our shop. At room temperature, the ice sculpture will last up to 6 to 7 hours. It's best not to display near any heat source like a radiator, or under direct sunlight.

Q. How safe is the ice sculpture when on display?
As a precaution we always recommend a strong and stable table or platform to keep the sculpture from moving. It's part of our service to set up all delivered ice sculptures making sure that it will be safely displayed. We may advise you prior to a delivery that you should be certain of the display location, please do not attempt to move the ice sculpture once its on display and make sure children are properly supervised when near an ice sculpture.

Q. Do you charged for delivery and how much?
Free delivery if your party or function is within Edmonton and surrounding area. Outside this area we charge for delivery depending on the location.

Q. I would like to impress my alcohol loving guests, is there an ice sculpture you can recommend for my occasion?
The most popular ice sculpture we have is the " Ice Luge" , very functional and always a crowd pleaser.

Q. What is a Vodka or ice luge?
An ice sculpture that you can pour an alcoholic drink through. The drink is poured into a small inlet normally found at the top of the ice sculpture, then it passes through a small passage in the ice and then exits out either in the front or side of the ice sculpture. These are all custom made so there are some great party ideas.

Q. What methods of payment do you accept?
We accept Visa, Master Card, Cheque and Cash.